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Afterpay FAQ

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Afterpay FAQ
Did you know we offer Afterpay!? That's right, this payment option may be your new best friend! Afterpay makes it possible for you to shop now, swim now, and pay later. This is a fabulous option so you don't have to splurge $$$ upfront. Instead, you’ll make 4 equal payments (interest-free) every 2 weeks! So what else do you need to know about Afterpay? We're diving into all of the details here!
Afterpay FAQ

How do I use Afterpay?

Afterpay is super simple to use! Start by adding your items to your cart. When you're ready to place your order, select Afterpay as your payment option {this will redirect you to Afterpay’s website}. If you're not already registered, finish filling out your information. Once you're registered with them, log in and verify your payment information. You will then confirm your order and voila! Your goodies will be on their way to you soon!

    How does it work?

    Afterpay splits your payments into four parts, interest free. These will be charged to you automatically every 2 weeks until your final payment is made. You'll just need to select installments by Afterpay as your payment method at checkout on our site and use your existing payment card, no additional cards or apps needed.

    What cards does Afterpay accept?

    Afterpay currently accepts Mastercard and Visa credit + debit cards issued in the United States. Unfortunately, Afterpay does not accept any prepaid cards or foreign credit + debit cards. 

    When will my first payment be charged?

    All customers are required to make their first payment at the time of purchase, with the last 3 payments deducted automatically every 2 weeks from your preferred payment method (debit card, credit card). You may choose to make additional payments before your scheduled pay dates through your Afterpay account. Log into your Afterpay account to view your payment schedule + make payments before due dates if you choose to do so. 

    Afterpay FAQ

    What if I can’t pay an installment? 

    Late fees may apply. For complete terms on late payments, visit https://www.afterpay.com/purchase-payment-agreement. 

    When will I get my order?

    Orders made with Afterpay ship within the standard time frame. If you're in the US you can expect your order to arrive within 3-8 business days. So, you don't have to worry about any extra delays!

    How do I return an item purchased with Afterpay?

    You may return your Afterpay purchase, just make sure your return meets our Kortni Jeane Return Policy. Once the return is processed by our team you will receive a refund notification for the order. Be aware that if you haven’t completed all 4 installments, you will only receive a refund for the total amount you have paid up to that point. Your refund will be processed through Afterpay.

    What is the minimum + maximum purchase order? 

    To be eligible for Afterpay, the minimum order value is $35 and the maximum order value is $1000. So don't hold back! Swimmers for the whole family can be yours without any delays!

    Afterpay FAQ
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    If you have questions about your Afterpay payment info, declined orders, or your personal Afterpay account, please contact Afterpay directly. We will always try to help as best we can when you reach out to us at hello@kortnijeane.com, but ultimately all these questions will be best answered through Afterpay.
    If you’ve used Afterpay before, let us know what you love about it below! Or if you have further questions email us at hello@kortnijeane.com. Time to shop with no regrets!
    xoxo,
    Kortni Jeane + Team

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