Looking to Return or Exchange?
Facebook & Instagram Orders:
If your order was placed through Facebook/ Instagram, do NOT process the return through Loop. Please request the return directly through Facebook/ Instagram.
We’re happy to help with your return/exchange! Excluding final sale items, any product that is unused and unwashed, in its original packaging with original tags, and has been delivered within the last 14 days is eligible for a return or exchange. A shipping label will be provided and shipping and handling fees will be deducted from your refund. Any items with hair or fur, deodorant, make-up, self tanner, odors, or other stains will not be accepted.
Items purchased on sale or at a discount are FINAL SALE and are not eligible for return or exchange. For hygienic reasons, all Lip + Cheek and Stain Stick products are final sale.
TryNow orders are still subject to our standard return and final sale policies. Customers are responsible for both the original and return shipping fees on TryNow orders. Any shipping or shipping protection fees are non-refundable, even if all items in your Try Now purchase are returned.
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed following inspection.
To return your eligible item(s), you can ship it at your local post office or place item to be returned in a mailer with your label attached and place in your mailbox with the flag up to be picked up by USPS. Ensure your order number is enclosed so the refund is issued to the correct customer.
HOW LONG DO RETURNS TAKE?
Returns are typically processed within 5-7 business days of being received. Once we have received your package and the return has been processed, an email confirming your refund will be sent. Refunds are sent from us immediately but can take up to 2 weeks for credit card companies and banks to process them.
RETURN PORTAL UNAVAILABLE?
Ship back your eligible items at your local post office or shipping carrier and ensure your order number is enclosed so the refund is issued to the correct customer. We recommend keeping your tracking information until your refund is issued to ensure a successful delivery of your package.
If you are local to Utah, you are more than welcome to drop your return off at the above address in person to save on return shipping costs! Please drop your sealed package off in the white mailbox outside the front doors with your name and order number inside.
All sale orders are final and cannot be returned OR exchanged.
TryNow orders are still subject to our standard return and final sale policies.