We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your Kortni Jeane Order Confirmation email or Packing Slip. Let's get started!
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We’re happy to help with your return/exchange! Excluding final sale items, any product that is unused and unwashed, in its original packaging with original tags, and has been delivered within the last 14 days is eligible for a return or exchange. A shipping label will be provided and shipping and handling fees will be deducted from your refund. Any items with pet hair, deodorant, make-up, self tanner, or other stains will not be accepted. Items purchased from a sale are final and are not eligible for return. For hygienic reasons, all Lip + Cheek and Stain Stick products are final sale. 

Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed following inspection.

To return your item, you can ship it at your local post office or place item to be returned in a mailer with your label attached and place in your mailbox with the flag up to be picked up by USPS. Ensure your order number is enclosed so the refund is issued to the correct customer.

Return address:
Kortni Jeane Swimmers
1020 S 250 E
Provo, UT 84606

                                                                                       

If you are local to Utah, you are more than welcome to drop your return off at the above address in person to save on return shipping costs! Please drop your sealed package off in the white mailbox outside the front doors with your name and order number inside.

All sale orders are final and cannot be returned OR exchanged.

 

HAVE MORE QUESTIONS

Please email us with any questions you might have - we are here to help.

Email Us: hello@kortnijeane.com