Start a return or exchange here! You'll want to have your order number and shipping zip code in hand. You'll find your order number in your Kortni Jeane Order Confirmation email or on your Packing Slip.

Excluding final sale items, any product that is unused and unwashed, in its original packaging with original tags, and has been delivered within the last 14 days is eligible for a return or exchange. A shipping label will be provided and shipping and handling fees will be deducted from your refund. Any items with pet hair, deodorant, make-up, self tanner, or other stains will not be accepted. Items purchased on sale or at a discount are FINAL SALE and not eligible for return or exchange. For hygienic reasons, all Lip + Cheek and Stain Stick products are final sale.

Please inspect your item when you receive it as returns that don't follow these guidelines won't be accepted. Once we receive an eligible return, your return/exchange will be processed.

To return your item, you can ship it at your local post office or place item to be returned in a mailer with your label attached and place in your mailbox with the flag up to be picked up by USPS. Ensure your order number is enclosed so the refund is issued to the correct customer.

Return address:

Kortni Jeane Swimmers

1020 S 250 E

Provo, UT 84606

If you are local to Utah, you are more than welcome to drop your return off at the above address in person to save on return shipping costs! Please drop your sealed package off in the white mailbox outside the front doors with your name and order number inside.

All sale orders are final and cannot be returned OR exchanged.

All sale items are final sale, we will not be able to accept your item back for a refund or exchange your swimmer for a different size, style, or color.

Returns are typically processed within 5-7 business days of being received. Once we have received your package and the return has been processed, an email confirming your refund will be sent. Refunds are sent from us immediately but can take up to 2 weeks for credit card companies and banks to process them.

We would love to help you determine what size swimmer to get! We recommend taking your measurements and then using our size chart or email us their measurements so we can more accurately determine what size would fit best. If measuring yourself is not possible, our swimmers are running true to size. Also, make sure to check out each style’s product description! Each style has specific product notes and sizing tips.

Big Bust Sizing Tips

If you have a bigger bust, here are some tops that our customers love; Swing Top, V Neck Top, and Tied Up Top. Our customers with bigger busts tend to stay away from our Scoop Back Top and Squared Up Top as they have less support and coverage compared to our other tops. For more top suggestions, check out our blog post on Best Tops for Big Busts here!

Here are some tips for measuring yourself:

Bust: Measure all the way around your bust at the fullest point of your chest and back.

Waist: Measure at its narrowest point width-wise, usually just above the belly button.

Hips: Measure around the widest part of the hip bones.

You can find a measuring ‘how to’ video on our sizing page!

Unfortunately, we do not have the ability to change any items on an order. However, we have good news! There is a quick and easy way for you to edit your order yourself!

When you placed your order you should have received an order confirmation via email. In this order confirmation, you now have the option to cancel/edit/reorder. If you need to edit your order you can do so through this link! Your original order will be cancelled and refunded and your shopping cart will be reloaded with all of the items in your original order. This way, you can edit payment info, shipping addresses, and any individual items on your order! You can also cancel your order this way. Once your order has been fulfilled, you will no longer be able to edit or cancel.

Yes we do! We can ship all over the world however international orders are subject to customs fees. When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax. We cannot declare your item as a gift, it is illegal and a federal offense in the United States. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.

International Orders ship for a flat rate of $20 (duties/taxes not included).

International Orders over $100 ship for $10 (duties/taxes not included).

Once your order has shipped you will receive an email confirming your shipment. This email will contain your USPS tracking number where you can easily track your package! Please allow 24-48 hours for USPS to update their shipping information.

We are sorry to hear you are having issues with the delivery of your swimmers! At times we have seen a package be marked delivered up to 48 hours before it arrives. During this time we suggest contacting your local postman because they usually remember if the package was delivered or not, and could possibly even know where it could be! We would also recommend checking with your neighbors to see if the package could have accidentally been delivered to someone else.

If your package is not found, please email hello@kortnijeane.com letting us know you have already checked with your neighbors/postman so we can further help you!

Oh no! We are so sorry for the mix-up on our part and will get this corrected as quickly as we can for you! Please email hello@kortnijeane.com and we will be able to get you your correct item as soon as possible!

Yes we do! All orders placed before 2 pm MST will be shipped USPS Priority Express mail and will deliver within 1-2 days depending on where you live. Orders placed after 2 pm MST will ship the next business day. Shipping rates will be based on package weight and delivery zip code and will come directly from USPS. Although we do our best to process orders and ship them to our customers as quickly as we can, we are unable to make any guarantees of delivery dates as once an order is dropped off to USPS, it is no longer in our control.

Typically, domestic orders deliver within 3-8 business days not including processing time. All orders are shipped through USPS. We do offer expedited shipping as well with 1-2 day shipping. With our expedited shipping option, all orders placed before 2pm MST will be shipped same day and all ordered placed after 2 pm MST will be shipped the next business day.

Orders placed during sales + new releases may take a few additional days for shipping + processing.

We do try to combine orders whenever possible, however we are not able to guarantee that your orders will be combined. If they are, you will receive the same tracking information for both orders.

As we try to keep our swimmers as unique as possible, we typically do not restock our swimmers. However, we do launch a new line every 4-6 weeks typically! We also have returns processed daily and there is a chance a swimmer you wished for may come back in stock once the return is processed, however we cannot make any guarantees that the item you are hoping for will come back into stock.

When we release a new line, our previous line will no longer be available for purchase. Popular prints from past collection can make an appearance during our two online warehouse sales each year! Follow along with us on Instagram @kortnijeane and sign up for our VIP list on our website to be the first to know about restocks and other fun happenings!

We have two online warehouse sales each year, typically in spring and fall! Throughout the year we may have a few other surprise deals up our sleeves as well, so be sure to follow along with us on Instagram @kortnijeane and sign up for our VIP mailing list on our website to be the first to know when the next sale will happen!

All orders placed during a sale are final and cannot be returned or exchanged.

No worries! If your order has not been fulfilled, you can edit it! When you placed your order you should have received an order confirmation via email. In this order confirmation, you now have the option to cancel/edit/reorder. If you need to edit your order you can do so through this link! Your original order will be cancelled and refunded and your shopping cart will be reloaded with all of the items in your original order. This way, you can edit your order and add the sale code! Once your order has been fulfilled, you will no longer be able to edit or cancel.

If you are still having any issues, contact hello@kortnijeane.com for help. Sale codes can only be applied to orders placed within sale hours.