Start a return or exchange here! You'll want to have your order number and shipping zip code in hand. You'll find your order number in your Kortni Jeane Order Confirmation email or on your Packing Slip.
Excluding final sale items, any product that is unused and unwashed, in its original packaging with original tags, and has been delivered within the last 14 days is eligible for a return or exchange. A shipping label will be provided and shipping and handling fees will be deducted from your refund. Any items with hair and fur, deodorant, make-up, self tanner, odors, or other stains will not be accepted. Items purchased on sale or at a discount are FINAL SALE and are not eligible for return or exchange. For hygienic reasons, all Lip + Cheek and Stain Stick products are final sale.
TryNow orders are still subject to our standard return and final sale policies. Customers are responsible for both the original and return shipping fees on TryNow orders. Any shipping or shipping protection fees are non-refundable, even if all items in your Try Now purchase are returned.
Please inspect your item when you receive it as returns that don't follow these guidelines won't be accepted. Once we receive an eligible return, your return/exchange will be processed.
To return your item, you can ship it at your local post office or place item to be returned in a mailer with your label attached and place in your mailbox with the flag up to be picked up by USPS. Ensure your order number is enclosed so the refund is issued to the correct customer.
Return Address:
Kortni Jeane Swimmers
1020 S 250 E
Provo, UT. 84606
All sale orders are final and cannot be returned OR exchanged.